Guest FAQ
What is the Damage Waiver, and is it refundable?
The Damage Waiver is a one-time, non-refundable fee included with every reservation, except for homes in North Carolina. It isn’t a security deposit, so you won’t get it back after your stay, even if nothing is damaged.
In return, you don’t have to put down a security deposit, and you’re covered for up to $3,000 of accidental damage to the home and its contents during your stay. For example: a broken lamp, a cracked TV or a damaged piece of furniture.
What’s not covered:
- Damage caused on purpose or through reckless behavior
- Damage over $3,000
- Theft or missing items
- Extra cleaning, trash removal or odor treatment
- Smoking or vaping, or unauthorized pets or guests
- Breaking house rules, such as parties or going over the occupancy limit
- Golf carts, boats, kayaks, e-bikes or other vehicles and watercraft
- Shared community areas and amenities, such as HOA pools or common areas
Guests are responsible for the cost of anything not covered.
If something gets damaged: let us know as soon as you can, and before you check out, by calling 800-794-5252. Reporting it right away helps us fix it for the next guest and won’t count against you.
Booked through Airbnb or Vrbo? The Damage Waiver works the same way no matter where you booked.